Get ready to be inspired by the remarkable transformation journey of CSS Group. As one of Switzerland’s leading health, accident, and property insurers, CSS Group’s pursuit of process performance and efficiency has been an inspiration to all of us at Inulta. Join us as we delve into the incredible journey we embarked on together!
At Inulta, we have always believed in forging strong partnerships with our clients, and CSS Group was no exception. With more than 100 agencies and a dedicated team of 2,700 employees, CSS Group’s unwavering commitment to providing exceptional support in healthcare decision-making deeply resonated with us. However, we soon realized that behind the scenes, they faced a complex challenge that demanded a comprehensive solution.
CSS Group’s implementation was no ordinary task. It involved intricate data processing streams of varying complexities, meticulously executed in a waterfall manner. To add to the complexity, there were numerous exception handlings that required careful attention. Yet, armed with our expertise and driven by CSS Group’s vision, we were determined to rise to the occasion.
Together with CSS Group and the skilled team at CCH Tagetik, we set out on a transformative journey to automate all financial process flows related to Revenues and OPEX planning. We understood that process performance and efficiency were critical success factors for CSS Group, and we left no stone unturned in our pursuit of excellence.
The Analytical Information Hub platform emerged as a powerful ally in this endeavor. Leveraging its advanced functionalities, we were able to unlock new levels of efficiency for CSS Group. Our team of technical consultants demonstrated exceptional skills in integrating complex business and technical requirements, seamlessly aligning the pieces of the puzzle.
Now, let us delve into the key business modules that underwent automation, paving the way for CSS Group’s transformation:
Inventory Management: By automating this crucial aspect, CSS Group gained comprehensive control over their inventory, bidding farewell to laborious manual tracking. The system took charge, streamlining operations and ensuring accuracy.
Storno/ Biometric BJ/ PJ/ Internal Changes Accident Configuration: Through automation, we eliminated the challenges of manual processes, enabling CSS Group to effortlessly handle changes and configurations. This newfound agility empowered CSS Group to adapt swiftly to evolving needs.
Internal Changes Franchise Configurations: We worked closely with CSS Group to develop a seamless system for managing internal changes to franchise configurations. Automation proved to be a game-changer, allowing CSS Group to embrace flexibility without compromising efficiency.
Internal Changes Tariff Configurations: Updating tariff configurations became a breeze for CSS Group, thanks to our dedicated efforts. The automation of this intricate process eliminated manual errors and ensured accuracy.
New Business Payment: Our collaboration resulted in a streamlined process for configuring payment accounts, freeing CSS Group from the burdens of manual intervention. The system simplified the payment process, enabling CSS Group to focus on their core mission of delivering exceptional service to their valued customers.
But our contributions didn’t end there. We took a comprehensive approach, addressing critical areas such as risk distribution, return on capital, OPEX, version management, and data analysis possibilities. By doing so, we equipped CSS Group with the tools they needed to thrive in an ever-evolving industry.
CSS Group’s journey is a testament to the power of collaboration, dedication, and innovative solutions. We are immensely proud to have played a part in their success. Our partnership with CSS Group and the implementation of the Analytical Information Hub platform have propelled CSS Group to new heights of process performance and efficiency.
As we raise a toast to CSS Group, the market leader in basic insurance, we extend our sincere gratitude to their visionary team. Together, we have made a profound impact on the insurance landscape, setting an example for others to follow.
At Inulta, we firmly believe that challenges are opportunities in disguise. Through innovation and collaboration, we can overcome any obstacle and achieve greatness. CSS Group’s journey is a testament to that philosophy.